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Service Delivery

Buchel sources its products independently and in volume from major local and international suppliers to ensure their products are competitively priced.

Added to this, we offer a range of services and comprehensive product ranges. Customers can rest assured that Buchel offers the best value for money.

service delivery

Services Provided

Experience and expertise are the two cornerstones of business for Buchel whose objective is to provide customers with superior customer service through:

  • Maintaining showrooms that showcase the all-encompassing range of products
  • Personalised customer service at the trade counters
  • Prompt telesales service to attend to telephone enquiries and orders
  • Opening accounts with credit facilities
  • Providing tenders & quotes
  • Free packing & daily delivery of orders in the Gauteng area
  • Special delivery for major orders up to a 500km radius
  • Deliveries by courier or postal service to the rest of the country
  • Arranging power tool repairs with the major suppliers
  • Visiting clients and building sites to attend to product needs and problems

Specialist Ironmongery Services

  • Pricing bills of quantity
  • Specifications for new projects
  • Compilation of door schedules
  • Arranging of samples (mock-ups)
  • Packing orders door by door for easy and correct installation by carpenters

Customer Base

Buchel services a diverse customer base, including:

  • Building contractors in the residential and commercial markets
  • Building maintenance contractors
  • Government and semi-government departments
  • Industry (e.g Sasol, Mittal Steel)
  • Retail and wholesale merchants
  • Sub contractors such as shopfitters, carpenters and plumbers
  • The DIY retail market